Refund policy

Refund Policy
We offer a 30 day return policy, which means you can apply for a return within 30 days of receiving the product.

Returns must meet the following conditions: the product must be in its original condition, not worn or used, with complete labels, and in its original packaging. You also need to provide a receipt or proof of purchase.

If you need to return the item, please go through chizhou189@outlook.com Contact us. We will send the return address to your email.

If we accept your return request, we will send you a return label and instructions on how to send the package and address. We do not accept products that are returned directly without applying for a return.

If you have any return issues, you can always contact us through chizhou189@outlook.com Contact us.
Damage and issues
Please check the goods immediately after receiving the order. If the product is defective, damaged, or shipped incorrectly, please contact us immediately so that we can evaluate and resolve the issue.
Special/non returnable items
Certain types of goods are non returnable, such as perishable items (such as food, flowers, or plants), customized items (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of dangerous goods, flammable liquids, or gas products. If you have any questions or concerns about a specific product, please contact us.
Sorry, we do not accept returns for promotional products or gift cards.

exchange
The quickest way to ensure obtaining the desired product is to return it and purchase a new item after the return is accepted.
EU 30 day cooling off period
Despite the above regulations, if the goods are shipped to the European Union, you have the right to cancel the order or return it without reason within 14 days. As mentioned above, your product must be in its original condition upon receipt, not worn or used, with complete labels, and in its original packaging. You also need to provide a receipt or proof of purchase.
Refund:
We will notify you after receiving and inspecting the returned item, and inform you whether the refund has been approved. If approved, the refund will be returned to your original payment account within 7 working days. Please note that your bank or credit card company may also require some time to process and receive refunds.
If you have not received a refund within 7 working days after your return request is approved, please contact us through chizhou189@outlook.com Contact us.