Shipping policy
Delivery range:
We provide delivery services to the European Union, the United Kingdom, the United States, and Canada. Please refer to the checkout page for specific countries and regions that can be shipped. At present, we do not support delivery to other regions;
Freight Policy:
Domestic delivery in China: Orders with a minimum amount of [100] yuan can enjoy free shipping services. If the order amount is less than 100 yuan, a shipping fee of 15 yuan will be required.
International delivery: Most free delivery services, if your country has high tariffs, the system will include the tariffs in the shipping cost on the checkout page.
Remote area delivery: Some remote areas may require additional delivery fees;
Delivery efficiency:
Regular products will be shipped within 1-2 business days after order confirmation. Pre sold products will be shipped before the expected delivery date. Please refer to the product page for the specific delivery date. During holidays and promotional periods, shipments may be delayed by 2-3 days. Any updated information will be published on the homepage;
Expected delivery time:
-Europe and America: Expected delivery within 7 to 13 working days. -
UK: Expected delivery within 7 to 12 days. -
The actual delivery time may vary due to logistics conditions, customs inspections, and other factors;
Logistics tracking:
Please upload the logistics tracking number within 24 hours after the order is shipped. You can click on the logistics tracking link on the order details page, or enter the tracking number on the courier company's official website to check the shipping status of the package. If the logistics information is not updated in a timely manner, please check the official website of the courier company first. If there are still problems, please contact us;
Tariffs and taxes:
International orders may incur tariffs, value-added tax (VAT), and other fees. These costs are borne by the buyer, and the specific costs depend on the policies of the destination country or region; We will add it to the shipping fee on the checkout page.
Return and exchange logistics policy;
If you need a return or exchange, please contact us within 30 days of receiving the product to obtain a return address (we do not accept cash on delivery returns). Returns and exchanges not caused by product quality issues shall be borne by the buyer for shipping costs; We will bear the shipping cost for returns and exchanges caused by product quality issues;
Other precautions;
-Please inspect the goods immediately upon receipt. If there is any damage or shortage, please take a photo and contact us immediately. If you sign for the package without inspection, we will not be held responsible for any losses. -
In case of abnormal situations such as package loss or delay, we will assist you in communicating with the logistics provider to resolve the issue. If the loss is caused by logistics reasons, we will provide compensation or solutions according to relevant regulations. -
We reserve the right to adjust logistics policies based on actual circumstances. The adjusted policy will be published on our website and will take effect after publication. Please pay attention in a timely manner. If you have any questions, please contact us through [customer service email/online customer service link/phone number].